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parrot_knight [userpic]

PC woe, part CCLXVII

September 21st, 2004 (07:53 pm)

I'm now five weeks into having a non-functional PC. The hard disk has been installed; the engineer noticed that he'd again been supplied with a SATA drive, and this time went and got a cable. System recovery took ages as the recovery disk couldn't cope with a 200Gb disk by itself, and the engineer was used to working with older PCs and the methods he used to jump start it didn't work. He stayed about an hour, but had to make a phone call to find out how to install the software. I was assured, as he left, that System Recovery would work and I'd have a functioning version of Windows even though I don't have drivers for the graphics and audio , cards. Unfortunately, after the engineer had gone, it transpired that I still don't have a functioning version of Windows because some of the software is actually on an update disk which was ordered three weeks ago and has yet to arrive.

After the usual long wait in a queue I spoke to a technical person over the phone. They couldn't make the disk order a high priority because the company who make the update disks haven't yet acknowledged that the order has failed. This to me seems like an unacceptable instance of supplier power. I'm told that someone will speak to the supplier tomorrow. As it is, I'm back in the office as I wanted to do something to take my mind off the computer mess, and there are plenty of things I can be doing.

Comments

Posted by: Penny Paperbrain (pennypaperbrain)
Posted at: September 21st, 2004 04:39 pm (UTC)

I'm appalled by this. I can only think that it's good that you are not working intensively on a paper or similar at the moment. *hugs bloke*

Posted by: parrot_knight (parrot_knight)
Posted at: September 22nd, 2004 03:17 am (UTC)

Thank you. *hugs back* I do have a chapter to redraft for the Doctor Who Critical Reader, though, am behind on e-mails, and have had to apologise to DSoc for not being able to get Tides of Time out for the start of term.